Jabra Engage 40 On-Ear Noise Cancelling Sound Isolating Headsets with Mic (4099-419-279)

INTRODUCING ENGAGE 40

Sounds like satisfaction

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

ENGAGE+

On the ball

A software system that can analyze conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact center headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence, and interruptions. 1

Onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier, and sweeter.

Integrations with leading platforms

See the full picture

Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.

Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.

MICROPHONE QUALITY

Double the mic, double the satisfaction

Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all, and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

COMFORT

A comfortable agent is a happy agent

An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you, and designed specifically to relieve pressure on the ear, helping you stay relaxed, and focused on the needs of your customer.

DURABILITY

Built for “oops”

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact center headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom arm rotation to impact resistance, making it our strongest, and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time, and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable, and built to last, this headset has it all.

AUDIO QUALITY

Easy listening

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up, or repeat the same information 47 times…)

With Engage 40’s specially engineered speakers, optimized for speech clarity, frustrations are eased, and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.

HEARING PROTECTION

Kind on the ears

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:

• IntelliTone 2.0, which keeps average noise exposure at a safe level

• PeakStop 105 dB, which prevents sudden loud noises

• BalancedVoice, which processes the incoming sound for clearer calls

• Speech level normalization, which keeps incoming calls at your preferred volume

• Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

BALANCEDVOICE

Your new personal assistant

Imagine a helping hand to hear customers more clearly, and to optimize the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 40 uses a unique signal processing algorithm, BalancedVoice, to stop you constantly cranking up the call volume, and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer, and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

INLINE CONTROL UNIT

Crush the conversation

With Engage 40, all the power is at your fingertips. Answer, mute, and control the volume of your calls with just a few simple taps. Handling calls has never been this simple.

The customizable buttons of the control unit can be integrated with your contact center and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.

A better call experience for you and the customer has never been so easy.

WORKS WITH LEADING PLATFORMS

Friends with everyone

Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact center and Unified Communications (UC) platforms, and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX, and NICE CXone, when used with the control unit accessory. 2

With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

Customizable buttons on the call control unit can be integrated with your contact center and Unified Communications (UC) platforms, allowing you to easily perform everyday actions – like calling your supervisor for help –with a few simple taps.

BUSYLIGHT

Come back later

Say ‘no’ to costly interruptions with the Engage 40 headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer, and give colleagues a clear signal when you’re free.