This Refurbished product:• Has been inspected to ensure proper functionality.• Includes all required accessories.
·Includes a 1-year warranty.• May have cosmetic imperfections, such as a scratch on the body of the product (but not on the screen). Any possible cosmetic imperfection won't affect the functionality of the product. • May be eligible for return. See the Return Policy tab for return details.This device is in good condition, Refurbished Condition 9/10-May has minor scuffs or scratched, NO cosmetic damages on it, The item may have signs of handling such as minor scratches or minor marks. Device has been tested, cleaned and repackaged and fully functional. Clean IMEI. This model: two sim slot but only one can be use at a time. If phone detect two sim card inserted, Sim slot 2 will disable.This device is GSM Unlocked and will work with all major Canadian carriers. NOT compatible with any CDMA network, like Sprint, Verizon, Virgin Mobile US or Boost, US Cellular. Does not support or use Push to Talk !!!May require to set up Access Point Names (APN) to use carrier network. Please search for instructions online based on your carrier!!Sonim XP3 has Proprietary customized Android O base OS, so it does NOT have app store and CANNOT install apps.Network compatible: Rogers/ Wind (Freedom) Mobile/ Mobilicity/ Videotron/ Fido/ ChatR/ Telus/ Koodo/ Public Mobile/ Bell/ Solo/ Virgin mobile Canada/ AT&T/ T-Mobile/ Metro PCS. Support Freedom mobile include LTE and 3G. APN setting should be auto detecting but also can manually set up in settings. Not compatible with: Any CDMA network, like Sprint, Verizon, Virgin Mobile US or Boost, US Cellular.***Network bands in regions may be different, depending on the mobile operator and your location. Upload and download speeds also depend on the mobile provider.***Available storage is less due to phone software. Available storage is subject to change based on phone software updates and apps usage. Shipping Method:Delivery times may vary, especially during peak periods. Not for someone who need it in rush.Shipping time = handle time + Shipping time:after your payment is received, 1-2 business days except weekends and holidays + Shipping to Canada Estimate: Canada post / UPS Standard Service: 3-10 business days.**Express service not available. Local pick up is not available.Please be sure to provide us with an accurate physical address. Failure to provide an accurate physical address will result in a delay or cancellation of your order!If delivering to an apartment / condominium address, please has a BUZZ CODE included on your shipping address.Our warranty covers manufacturer defects ONLY. Defective items will be fully refunded after matching the IMEI number with the one in our system. Physically damaged items and other situations such as cosmetic problem, water damage, physical abuse, disassembles or reloads and security sticker removed are NOT covered under warranty.For return items whose return reason not our quality related:• 10-20% restocking fee to cover the expenses for any unwanted or non-defective returns.• Buyer pays Return shipping. NO drop off available.• Refund will be NOT including any shipping and handling fee.If customer rejects product delivery due to changed mind, or Package return to sender Due to incorrect address issue, $20 will be deducted from refund to cover cost of shipping both out and back.Please note all returns must be in the same condition received, with all warranty seals in place. All accessories and original packaging box must also be returned for warranty approval. All electronics must be completely wiped PRIOR to the reset (the phone will remain locked even with a reset if the accounts / passwords are not removed first). Your return will be rejected if there are any iCloud/ Samsung/ Google account OR passcodes/ screen pattern locks.If your order arrives incorrectly or the package was damaged in transit, you must notify us within 2 days of receipt to be eligible for return.All orders can be cancelled for a full refund before the order has shipped. We do not offer exchanges.Business Hours of Operation:Monday - Friday: 9:00AM - 5:00PM Eastern Standard Time.Saturday, Sunday and all major Canadian holidays: Closed.We process and ship orders every business day. We do not ship on weekends or holidays.****Before you purchase, please make sure you have read, understood and agreed to all the terms. By buying and using, we assume you’ve be read, understood and accepted the terms of use above. *****
