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My Best Buy Terms

Effective date: October 20, 2026

Please read these My Best Buy Terms carefully. They govern your My Best Buy account and the account features, offers and benefits made available by Best Buy Canada. Please note that these do not replace terms that apply to any particular purchase, service, promotion, or protection plans offered by Best Buy Canada.

These My Best Buy terms (the “Terms”) are an agreement between you and Best Buy Canada Ltd. and/or its affiliates (“Best Buy Canada”, “us”, or “we”) and govern the parties’ respective rights and obligations. They apply when you create, access, or use a My Best Buy account (your “Account”) and participate in our features, benefits, and account-based offers (collectively, the “Program”).

The Program is also subject to our Terms and Conditions and Privacy Policy, as well as all other applicable terms, conditions, and policies which can be found on www.bestbuy.ca (the “Website”). These Terms, together with any applicable terms related to promotional offers provided to you for use with the Program, constitute the entire agreement between you and Best Buy related to the Program. 

BY CREATING OR USING AN ACCOUNT, YOU AGREE TO THESE TERMS AND THE COLLECTION, USE, AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OR OUR PRIVACY POLICY, DO NOT CREATE OR USE AN ACCOUNT. NOTHING IN THESE TERMS LIMITS RIGHTS OR REMEDIES THAT CANNOT BE LIMITED UNDER APPLICABLE CONSUMER PROTECTION, PRIVACY OR OTHER LAWS.

BEST BUY MAY ADD, MODIFY, SUSPEND OR DISCONTINUE PROGRAM FEATURES OR BENEFITS, OR UPDATE AND CHANGE THESE TERMS AND THE PROGRAM, FROM TIME TO TIME, IN ITS SOLE DISCRETION, BY POSTING UPDATING TERMS ON THIS WEBSITE OR BY SENDING ACCOUNT HOLDERS NOTICE BY EMAIL. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.  IF YOU DO NOT AGREE WITH THE CHANGES, YOU MUST CEASE USE OF YOUR ACCOUNT AND THE PROGRAM. BY CONTINUING TO USE YOUR ACCOUNT AND ACCESS THE PROGRAM, YOU HEREBY AGREE TO THE REVISED TERMS.

1. Eligibility

The Program is open to individual Canadian residents who have reached the age of majority in their province or territory of residence. By enrolling in or participating in the Program, you represent and warrant that you have reached the age of majority applicable in your province or territory.

You must provide certain personal information, including a  valid email address and phone number, in order to open a My Best Buy account.  You must ensure you have provided accurate, current and complete information when creating and using your Account. You must promptly update information that changes.

Resellers are excluded from the Program. If we, in our sole discretion, determine you to be a reseller, your Account may be terminated subject to applicable Canadian laws.

2. Account access and security

2.1 Your responsibilities

You are responsible for maintaining the confidentiality of your sign-in credentials, restricting access to your devices, and taking reasonable steps to protect your Account. You are responsible for activity carried out through your Account unless applicable law provides otherwise.

Notify Best Buy Customer Support promptly if you believe your Account, password or device has been compromised or used without authorization. We may require reasonable information to verify your identity or Account ownership before taking action.

2.2 Staying signed in

You can choose to stay signed-in to your My Best Buy account on our Website, which means you do not need to re‑enter your log‑in credentials each time you visit. You will still be required to enter certain credentials when making a purchase or updating account details.

By staying signed-in, you understand that anyone who gains access to your device or browser may be able to access your Account and use features available through our Website. You are responsible for maintaining the security of your device and for any activity that occurs while you are logged in using this feature.

To help protect your Account, we provide the ability to remotely sign out of all devices through your Account settings. You can also disable the persistent sign‑in feature at any time by logging out or adjusting your browser settings.

2.3 Protecting your Account

We may require password resets, multi-factor authentication, identity verification or other security measures. We may temporarily restrict access while we investigate suspected unauthorized activity, fraud, misuse, security threats or technical issues.

3. Where and how the Program applies

Your My Best Buy account is valid at Best Buy retail store locations in Canada, BestBuy.ca, the Best Buy Canada mobile app, and other select Best Buy Canada properties. Program benefits, offers, rewards, discounts, account-holder pricing, promotional certificates and other Program features are available only on eligible purchases and may vary by channel. Unless expressly stated otherwise, purchases involving Best Buy Marketplace, Best Buy Mobile, or other excluded channels identified by Best Buy are not eligible for Program benefits or offers.

4. Program features and benefits

In order to take advantage of your Account benefits, you must be signed in to your Account when shopping online or in app. In-store, you must provide your email or phone number tied to your account when checking out. 

Program features and benefits may include the items below. Availability is not guaranteed, and additional terms, eligibility requirements, exclusions and expiry dates may apply.

4.1 Account-based shopping features

  • Track it all: access to online and in-app order history and order tracking;
  • Checkout in a flash: faster checkout using saved payment information, addresses, and preferences;
  • MyWallet: access to MyWallet for eligible offers, certificates, benefits or payment features;
  • Account management: the ability to manage Account information, communication choices and privacy preferences; and
  • Updates: other tools or features that Best Buy introduces for Account holders.

4.2 My Best Buy offers

Account holders may receive access to limited time offers or other benefits. Offers may be personalized, targeted, limited in quantity, restricted to selected products, customers, channels or regions, and subject to separate terms. Unless an offer states otherwise, offers cannot be transferred, redeemed for cash or combined with other offers. Best Buy may correct or cancel an offer affected by error, unauthorized use or fraud, subject to applicable law.

4.3 Account Holder Pricing

Account Holder purchases of certain products and services may be eligible for discounts or reduced member pricing at Best Buy Canada retail stores, on BestBuy.ca, and the Best Buy Canada mobile app ("Account holder Pricing"). These are limited time offers and subject to offer limitations communicated by us.

4.4 MyWallet Offers

As part of being a My Best Buy account holder, digital promotional offers may be loaded to your MyWallet. These offers are one-time use, expire on the date shown, and have no cash value. If a purchase made using an offer is returned or cancelled, the offer may not be reissued and its value may be forfeited, unless the specific terms or applicable law require otherwise. These offers may not be transferred and unless otherwise specified, may not be combined with other offers. Additional restrictions may apply to Best Buy Canada employees.

4.5 60-day price protection

Account holders qualify for an extended price protection period. Our Low Price Guarantee is extended from 30 days to 60 days for Account holders. The then-current Low Price Guarantee and any offer-specific terms apply, including all exclusions and claim requirements. The extended period and eligible channels may change for future purchases. 

4.6 Changes, updates, and Additional Programs

Best Buy may change, remove, update, or introduce new account features, loyalty benefits, personalization capabilities, promotional experiences, rewards programs, measurement tools, advertising technologies and partner offerings from time to time. Information associated with your Account may be used to operate and support those features, subject to these Terms and our Privacy Policy. We invite you to visit the My Best Buy page for a summary of benefits. 

Best Buy may also invite Account holders to participate in My Best Buy Voice surveys, research panels, product and services tests, promotions, reviews, events, contests, beta experiences or other programs. Participation is optional and may be governed by separate terms.

5. Privacy, Your Data and Personalized Account

By creating and using a My Best Buy Account, you acknowledge that Best Buy may use information associated with your Account, including your purchases, browsing activity, app activity, device information, interactions with Best Buy, preferences, location information (where enabled), loyalty participation, and any other information described in our Privacy Policy and Cookie Policy to:

  • provide, maintain and improve your Account and account benefits;
  • personalize your experiences on BestBuy.ca, the Best Buy mobile application, and other Best Buy properties;
  • provide offers, rewards, recommendations, content and promotions tailored to your interests, purchases and interactions;
  • create customer segments and audiences for analytics, measurement, personalization, advertising and marketing purposes;
  • measure the effectiveness of our products, services, promotions, advertising and customer experiences;
  • better understand customer interests, preferences and shopping behaviours;
  • develop, improve and administer loyalty, membership, rewards and promotional programs; and
  • provide other account-related features described in these Terms or our Privacy Policy.

We may combine information collected across our websites, applications, stores, customer support interactions, marketing activities and other Best Buy services for these purposes.

We may use information associated with your Account to personalize advertising and marketing communications, including advertising displayed on Best Buy properties and on third-party websites, applications and platforms. 

Except where prohibited by law, we may use personal information associated with your Account to develop a profile of your preferences, interests, purchasing history, engagement with Best Buy properties and likely interests in products, services and promotions. This profile may be used to personalize your experience, offers, recommendations and advertising.  

Where permitted by applicable law, Best Buy may share customer audiences, identifiers, or other information with service providers, and advertising, measurement and technology partners to help us deliver, personalize, measure or improve our products, services and advertising. Such sharing will be subject to privacy and security safeguards and carried out in accordance with our Privacy Policy.

You may also receive promotional emails, SMS/text messages or push notifications. Where consent is required, we will request it separately and provide applicable unsubscribe or preference controls.

You can adjust personalization and marketing choices through our Preference Centre or other settings made available by Best Buy. Some operational personalization that is necessary to provide the Account or requested service may continue even if you opt out of advertising personalization.

For additional information, please see our Privacy Policy and Cookie Policy.

6. Electronic and Mobile Communications

6.1 Account and service messages

You agree that Best Buy may send you electronic communications that are necessary to create, verify, secure, administer or service your Account, or to complete a transaction you request. These may include verification codes, password resets, security alerts, receipts, order updates, notices about material changes, and customer support responses. These service messages are not promotional messages.

6.2 Marketing messages

Best Buy will send promotional email, SMS/text messages or push notifications only as permitted by applicable law and in accordance with the consent choices associated with the applicable method. You may withdraw marketing consent using the unsubscribe method in the message, the Preference Centre, or your device settings. Message and data rates may apply to SMS/text messages.

6.3 Delivery and contact information

You are responsible for keeping your contact information current. Electronic communications are considered delivered when sent to the email address, telephone number, device or Account message centre associated with your Account, except where applicable law requires another method.

7. Acceptable use

You must use the Account and Program lawfully and only for their intended personal use. You must not:

  • use false information, impersonate another person or create an Account without authorization;
  • access or attempt to access another person’s Account;
  • circumvent eligibility, offer, purchase, redemption or security limits;
  • use automated tools, scripts, bots or similar methods to create Accounts, scrape content, obtain offers or interfere with the Program;
  • engage in fraud, abuse, resale, bulk purchasing, manipulation, unauthorized returns, chargeback abuse or other conduct that undermines the Program;
  • introduce malicious code, probe security, disrupt systems or attempt unauthorized access; or
  • use the Account or Program in a way that violates law, third-party rights, these Terms or other Best Buy terms.

8. Errors and availability

8.1 Features

We may test features, offers or services with selected Account holders. Existing, test or beta features may be changed or discontinued and may be governed by additional terms. 

8.2 Errors and technical issues

We may correct typographical, pricing, offer, system or administrative errors and take reasonable steps to address unauthorized or duplicate benefits. Program features may occasionally be unavailable because of maintenance, outages, security events or circumstances beyond our reasonable control.

9. Suspension and closure

9.1 Closing your Account

You can request that your My Best Buy Account is closed by submitting a “Close My Account” request. Please be advised that this will deactivate your Account and you will not be able to open a new My Best Buy account using the same email address. To make a new account, you will be required to use a different email address to do so.  Information associated with your Account will be retained only for as long as necessary to fulfill the purposes described in these Terms and our Privacy Policy, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

For more information, please see our Privacy Policy.

9.2 Suspension or termination by Best Buy

We may suspend, restrict or close an Account, cancel or withhold Program benefits, or deny future participation where we reasonably believe that:

  • the Account was obtained or used fraudulently or without authorization;
  • you materially breached these Terms or other applicable Best Buy terms, including by not being complying with eligibility criteria;
  • your conduct threatens security, systems, employees, customers or third parties;
  • the Account is being used for resale, manipulation, abuse or unlawful activity;
  • closure is required by law, court order or a regulator; or
  • the Program or relevant Account service is discontinued.

Where appropriate and legally permitted, we may provide notice and a reasonable opportunity to address the issue. We may act without advance notice where necessary to prevent fraud, security harm, unlawful activity or material harm to Best Buy or others.

9.3 Inactive Accounts

Best Buy may close an Account that has been inactive for an extended period in accordance with our retention policy. 

9.4 Effect of closure

Closing an Account does not cancel payment, return, warranty, service or other obligations arising from transactions completed before closure. Terms that by their nature should survive closure will continue, including provisions concerning disclaimers, liability, disputes and governing law.

10. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PROGRAM AND ACCOUNT FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. BEST BUY DOES NOT GUARANTEE THAT THE PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE OR AVAILABLE IN EVERY LOCATION OR CHANNEL, OR THAT EVERY ACCOUNT HOLDER WILL RECEIVE THE SAME OFFERS OR FEATURES.

BEST BUY DOES NOT EXCLUDE OR LIMIT ANY REPRESENTATION, WARRANTY, CONDITION, RIGHT OR REMEDY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. PRODUCT, SERVICE, SALE, WARRANTY, RETURN, FINANCING, PROTECTION PLAN, MARKETPLACE AND PAID MEMBERSHIP TERMS CONTINUE TO APPLY TO THE RELEVANT TRANSACTION OR SERVICE.

11. Limitation of liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN BESTBUY.CA TERMS AND CONDITIONS, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM, EXCEPT AS REQUIRED BY CANADIAN LAW. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY CANADIAN LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MY BEST BUY ACCOUNT. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR BEST BUY CANADA'S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD, TO THE EXTENT SUCH LIMITATIONS ARE NOT PERMITTED UNDER CANADIAN LAW.

12. General terms

12.1 Governing law and courts

These Terms are governed by the laws of the province or territory in which you reside and the applicable federal laws of Canada. The courts of that province or territory will have jurisdiction, subject to any rights you may have under applicable law. 

12.2 Severability

If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the other provisions will remain in effect.

12.3 No waiver

A failure or delay by Best Buy in enforcing a provision is not a waiver of that provision or any other right.

12.4 Assignment

You may not assign these Terms or transfer your Account. Best Buy may assign these Terms as part of a corporate reorganization, merger, sale of business or transfer of the Program, provided the assignment does not reduce rights that cannot be reduced under applicable law.

12.5 Entire agreement

These Terms, together with the Privacy Policy, applicable BestBuy.ca terms and any additional terms for a specific feature, offer or transaction, form the agreement between you and Best Buy concerning the Program.

12.6 Language

For Quebec residents, the French version of these Terms is available here. If you expressly request to be bound by the English version after first receiving the French version, the English version may apply in accordance with applicable Quebec law.

13. Contact us

For help with your Account or the Program, please contact Best Buy Customer Support here.

Other helpful information