If your order is being shipped with TForce Distribution, you'll find TForce Distribution details here >

If your order is being shipped with E24 Solutions, you'll find E24 Solutions details here >

How long does shipping take?

Our goal is to get your items to you quickly. We use different shipping companies, depending on the size of your item, your location, and the seller.

If you’ve already placed an order, follow these easy steps and track your order.

My tracking information hasn’t been updated. When can I expect my delivery?

Tracking and delivery information is provided by our shipping carrier and our customer experience team has access to the same tracking information that you do.

If your tracking information is taking a while to update, know this is normal. Simply check back later for the most accurate delivery information.

Large items

Deliveries for large or heavy items like TVs (over 55"), appliances, mattresses, and fitness equipment are scheduled. The scheduling method is based on the shipping address you enter during checkout.

• Major urban areas: you can schedule a preferred delivery date during the checkout process.
• Remote areas: once you’ve placed an order, a delivery carrier will call you within 7 days to schedule a delivery date. Please note, the delivery cost will vary based on your location.

Need to reschedule? You can do it up to 2 days before your original scheduled delivery date.

Please note: A signature is required for all large item scheduled deliveries. Scheduled delivery items will not be left unattended.

Learn more about large item deliveries.

What if I missed my delivery?

For your safety and security, large items scheduled for delivery will not be left unattended.

If you missed a delivery which requires a signature, here’s what will happen:

1. You’ll receive a delivery notice card telling you where and when you can pick up your order. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order.

2. Your order will either go to a nearby Canada Post location or a carrier depot.

3. When you pick up your order, make sure you bring your order number and valid photo I.D.

Marketplace orders

Every Marketplace seller has different shipping timelines. You can find seller shipping policies on the product page.

Pre-orders

Release dates for products can sometimes change without notice or liability. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised.

Can I ship to a PO box?

Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30kg will only be available for pick-up at the local courier pick-up depot.

Please note: oversized items, scheduled delivery items, and dangerous goods (such as pressurized CO2 canisters and batteries) require a civic address and cannot be shipped to P.O. boxes.

If my package gets lost, who do I contact?

Contact us and if you're eligible, we will start a trace with the applicable carrier on your behalf. 

Please note:

• Claims must be made no later than 90 days after your order was shipped.
• For orders shipped with Intelcom, claims must be submitted no later than 45 days after your order was shipped. 
• Canada Post will not open a claim on your behalf, the claim has to come from the Best Buy customer experience team.