Trade-In Program
How it works
2. Prepare at home.
Back up your data and remove any accounts linked to your device. Do not run a factory reset before talking to a Blue Shirt in store.
3. Head to a store.
Bring 2 pieces of photo ID, your device, and any accessories or manuals the device came with to a participating store.* A Blue Shirt will help you at the Customer Service desk.
4. Get your gift card.
We’ll give you a Best Buy gift card for the value of your device. You can use your gift card whenever you like, it never expires.
Enjoy great offers when you trade in an Apple device
Discover more ways to join our commitment to the environment
Terms and conditions
* Trade-In isn’t available in the following stores: Kelowna (BC) and Sudbury (ON) due to municipal by-laws; and isn't available in any Best Buy Express locations.
Best Buy reserves the right to refuse any Trade-In for any reason. Trade-In is currently only available at select Best Buy locations. You must be at least 19 years of age with a valid government-issued photo ID. Best Buy is required by law to collect and record additional information as necessary. The information collected by Best Buy during any Trade-In transaction may be communicated to law enforcement authorities for law enforcement purposes.
The product must be in good working condition and have an intact serial number. Not all products are eligible for Trade-In. The condition of the product and available documentation and accessories may affect the estimate. Trade-In value may depend on our evaluation of a number of factors, including condition, product age and specifications, documentation, resale value, etc. Trade-In estimates are subject to change and therefore they are only valid at time of estimate inquiry.
You are responsible for removing any data from your product before providing the product for evaluation. You will be required to sign an agreement in store. Payment is by Best Buy gift card only and is not redeemable for cash. Trade-In transactions are irreversible after issuance of the Best Buy gift card. For complete details, see a Customer Service Representative in store.