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Grays Custom Guitar Shop

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Established in April 2021, we are a growing business with both a retail location in Ottawa and a strong online presence. Our team of two is focused on customer satisfaction offering unique and exciting electric guitars to the Canadian market, leading us to become the Canadian distributor for Lava Music. We offer an incredible selection of smart guitars and accessories that won't be found anywhere else. And with our 5-star rating and preferred seller status on Reverb, you can trust that you're getting the best possible experience when you shop with us.

Shop all of their products
Shipping Charges
Free standard shipping on all orders over $500 (before taxes, fees, and promo codes).
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost