Order StatusBlogBest Buy BusinessFrançais
Stores

Baseus Official Store

(7)

To ensure your complete safety and the excellent service, we strive to give our customers.

About Baseus

We believe all the beautiful products should be practical. Baseus combines the latest technologies and materials with over a decade of hardware expertise to design and build solid, reliable consumer electronics and mobile tech accessories. Circling the core value of “Base on Users”, we design and manufacture independently to improve user experience for tech fans worldwide.

Customer Service

• 30-day money-back guarantee without worry 

For 30 days after the date of purchase, you can receive a full refund for any reason.

• 24-month warranty

For 24 months after the date of purchase, we take care of all quality-related issues with a replacement or full refund.

• Lifetime Customer Support

Phone: +1 800 220 8056

Shop all of their products
Shipping Charges
Free standard shipping on all orders.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • Quebec
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost