Hiboy Direct
Shipping Charges
Free standard shipping on all orders.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
- Yukon
- Northwest Territories
- Nunavut
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy
To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.
Please note we do not accept in-store returns for Marketplace products.
When returning a Marketplace product please note
- It must be unassembled and still in the original packaging
- Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
- For other cases (e.g. you changed your mind), you will be responsible for this cost