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GetOrchard

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In business since 2014, Orchard is Canada's largest reseller of high-quality used smartphones. We're excited to bring our business onto the Best Buy Marketplace! We've earned a great reputation for the quality of our devices as we are very detailed in how we source our devices to ensure the customer gets the best quality product available and our best-in-class customer service as shown by our 1,000+ reviews on Google. We’re also happy to offer our highest cosmetic condition tier of phones and iPads as part of Best Buy’s line-up of Open Box products. We can guarantee the product you will receive will be a fully functioning phone and the condition of the refurbished device will be one of the best you can get in Canada, if not, you can return it within 30 days. Our standard warranty on all our phones is 90 days, with a 1-year warranty included on Open Box products only.

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Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost