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Merchants Of Canada

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Thank you for choosing Merchants Canada. Since our founding in 2000, we have proudly served as a Canadian vendor of quality computer hardware. Please note the following important details regarding our warranties and return policies: 1. Software Warranty: We do not offer any warranty on software. The standard hardware warranty is 90 days. 2. Shipping Fees: All outbound shipping fees are non-refundable. Additionally, if you choose to return a product because you do not like it or it is incompatible with your hardware or software, you will be responsible for the return shipping costs. We encourage you to carefully research and verify compatibility before placing an order. 3. Return Policy for Defective Products: If you request a return label claiming the product is defective, our team will inspect the item upon its arrival. If no defect is found, please be aware that return shipping fees will be deducted from your refund. We are committed to maintaining transparency in our policies to ensure a fair shopping experience for all our customers. We appreciate your understanding and cooperation please. If you have any questions or need further assistance, please feel free to contact us.

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Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products
When returning a Marketplace product please note
  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost