Best Buy Canada and Bell Canada have formed a strategic partnership to introduce 167 small-format consumer technology retail stores across Canada branded Best Buy Express. Best Buy Express stores will offer leading consumer technology from Best Buy, protection and services by Geek Squad and exclusive telecom services from Bell, Virgin Plus and Lucky Mobile.

Purchases made at The Source are no longer accepted for return or exchange.
If an item you purchased is found to be defective within 15 days of purchase, call The Source support team at 1-866-515-5855 to have your product validated for defect and to discuss next steps. After 15 days from the date of purchase, the manufacturer’s warranty continues to apply. Please contact the manufacturer for warranty details which differ by manufacturer and item purchased.

If you purchased a smartphone or connected device from The Source, refer to the following return policies for complete details:

• Bell Return Policy
• Virgin Plus Return Policy

If you purchased an extended warranty from The Source and you have a warranty question after the first year of purchase, you can validate your support options as follows:

Purchased after August 10, 2022
Your Extended Protection or Whole Home Tech Support services are covered by Asurion.

• Website: Asurion & The Source Tech Support and Protection
• Support Phone Number: 1-855-359-8324

Purchased before August 10, 2022
Your Extended Warranty is covered by the Advantage Care Plan.

• Coverage Info and Terms and Conditions: Advantage Care Plan (PDF) >
• Support Phone Number: 1-866-515-5855

TheSource.ca online accounts and past order information are no longer available. The Source is no longer sending marketing emails to its customers and all users have been unsubscribed from electronic marketing.

• The Source Privacy Policy (via Bell Canada)
• Product Recalls for information on any product recalls issued by the Government of Canada within the last 12 months.