Shop early with peace of mind. Whether you’re buying a gift for yourself or someone else, shop this holiday season knowing that Best Buy offers hassle-free returns and exchanges.

For item(s) that are returnable according to our standard return policy and purchased between November 1 and December 31, 2024, you may refund or exchange until January 12, 2025, or the standard return period of the item, whichever is later.

• The extended holiday return policy applies to all Best Buy and Best Buy Marketplace products, except cellular/wireless devices, devices and services financed through Best Buy Monthly Subscription, and all non-returnable items.
• To provide quality service in our stores, we will not be accepting in-store returns or exchanges on December 26, 2024 (or on December 27 for stores in Quebec, Atlantic provinces, and Sault Ste. Marie (ON).

Please keep in mind

• For any item(s) returned with a gift receipt, the purchase will be refunded with a Best Buy gift card.
• Most items can be returned or exchanged even if the box or packaging has been opened, with the exception of non-returnable items and certain items that must be unopened. For products that may be returned if opened, the product must be in like-new condition, with no signs of use. Read our standard product condition requirements for full details and exceptions.
• Cell phones purchased from a Best Buy Express store must be returned or exchanged at the same store location. Cell phones purchased from a Best Buy or Best Buy Mobile store can be returned or exchanged at any Best Buy or Best Buy Mobile store, but not at a Best Buy Express store.
• Marketplace products cannot be returned to Best Buy stores. Marketplace product returns must be initiated online and returned to the Marketplace seller by mail.

All other terms and conditions of the Best Buy Return and Exchange Policies apply.

If the gift wasn’t perfect, no worries: bring it back. 

Items that were intended as gifts can be returned by the purchaser as a regular return in-store or possibly, by mail. 

Otherwise, if you were given a gift that you'd like to return or exchange with a gift receipt, read the steps below. 

1. Check the item’s return policy: Make sure your item is eligible for return by reading our Return and Exchange policies. Most purchases from Best Buy can be returned or exchanged within 30 days, or within 15 days for cellular and wireless devices. There are some exceptions and product condition requirements. 
2. Pack everything up: Make sure the product is in its original packaging, and that you include all the parts of the product, including original accessories and any bonus items (if applicable). In order to start your return or exchange, you'll need everything that was in the box, plus any extras that came with the purchase.
3. Bring your gift receipt: Make sure you have your gift receipt so we can process your return.  If you don’t have a gift receipt, and feel comfortable doing so, please ask the gift giver to come in-store to confirm their information. Then we can provide them with a gift receipt to give to you, or we can process the product as a normal return.
4. Head to a store: You can find your nearest store, check store hours, and get directions by using our store locator. Once you arrive, a Blue Shirt will be happy to assist you.

Please note: The value of the gift item(s) being returned with a gift receipt can only be credited to a Best Buy gift card.

At Best Buy, we want you to get your purchased items as fast as possible. This means there is a limited window of time in which you can cancel an order. 

To see if you can cancel, find your order in your My Best Buy account. Look for a Cancel Order button on the order details page.