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Returning or Exchanging a Best Buy Product

Returning or Exchanging a Best Buy Product

Decided on a different model or product? Bringing back a gift that wasn't perfect? Experiencing buyers' remorse? No worries. Whatever the reason, we aim to make returns and exchanges simple, convenient, and safe. Learn how to do returns and exchanges below.

Returning or exchanging an item at a store.

Both in-store and online eligible purchases can be returned or exchanged at most Best Buy stores in Canada, with some conditions and exceptions.

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Returning an online purchase by mail.

We only accept mail-in returns if the item was purchased online. With some items you'll be able to print a prepaid return mailing label.

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Returning a large item.

If you're interested in returning a large item that you purchased from Best Buy, we offer pickup services to help ease the burden.

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Returning or exchanging gifts.

If you purchased or received a gift that wasn't perfect, you can return it using a gift receipt.

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Returning bonus or bundle items.

Bonus items are items that were included free with certain purchases. Bundle items were part of a bundle promotion. Both are returnable.

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Returning or exchanging a defective item.

We understand that it’s disappointing when an item you purchased isn’t working properly. We offer different options for returning and exchanging these items.

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