If your order is being shipped with TForce Distribution, please refer to the TForce Distribution details page for more information.

If your order is being shipped with E24 Solutions, please refer to the E24 Solutions details page for more information.

How long does shipping take?

Our goal is to get your items to you quickly. We use different shipping companies, depending on the size of your item, your location, and the seller.

If you’ve already placed an order, you can check your order status and track your order.

My tracking information hasn’t been updated. When can I expect my delivery?

Tracking and delivery information is provided by our shipping carrier, and our Customer Service team has access to the same tracking information that you do.

It is normal for it to take a while for your tracking information to update. Simply check back later for the most accurate delivery information.

Large items

Deliveries for large or heavy items like TVs over 60", appliances, mattresses, and fitness equipment are scheduled. The scheduling method is based on the shipping address you enter during checkout.

• Major urban areas: you can schedule a preferred delivery date during the checkout process.
• Remote areas: once you’ve placed an order, a delivery carrier will call you within 7 days to schedule a delivery date. Please note, the delivery cost will vary based on your location.

Need to reschedule? You can do it up to 2 days before your original scheduled delivery date. Learn more about Large Item Scheduled Delivery.

Please note: all large item deliveries will not be left unattended and will require a signature from a person of 18 years or older.

What if I missed my delivery?

For your safety and security, large items scheduled for delivery will not be left unattended.

If you missed a delivery which requires a signature, here’s what will happen:

1. You’ll receive a delivery notice card telling you where and when you can pick up your order. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order.

2. Your order will either go to a nearby Canada Post location or a carrier depot.

3. When you pick up your order, make sure you bring your order number and valid photo I.D.

Marketplace orders

Every Marketplace seller has different shipping timelines. You can find seller shipping policies on the product page.

Pre-orders

Release dates for products can sometimes change without notice or liability. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised.

Can I ship to a PO box?

Yes, via Canada Post. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30kg will only be available for pick-up at the local courier pick-up depot.

Please note: oversized items, scheduled delivery items, and dangerous goods (such as pressurized CO2 canisters and batteries) require a civic address and cannot be shipped to P.O. boxes.

If my package gets lost, who do I contact?

You can contact us directly, and if you're eligible we will start a trace with the applicable carrier on your behalf.

Please note:

• Claims must be made no later than 90 days after your order was shipped.
• Our carrier partners will not open a claim on your behalf, the claim has to come from the Best Buy Customer Service team.