1. Find the product you want to purchase online. Each product page will give you a list of nearby stores and the product's availability.
2. Choose the store you want to pick it up from. Then enter the contact information of the person picking it up and your payment details to hold your item (your method of payment will only be charged if the item is available for you).
3. We'll send you an email to confirm we've received the order, then we'll send you an order confirmation email when it's time to go to the store.
4. To pick up your order, the billing person or pickup person (selected during checkout) must bring the order confirmation and 2 pieces of ID. At least one piece of ID should be a government-issued photo ID. The second piece can be a personal credit or debit card.
   

To ensure we get your order to you as quickly and easily as possible, you’ll pay for your purchase online and we’ll hold your item at your chosen pickup store for 3 business days. Your method of payment will only be charged once you pick up your item.

If you change your mind, or you or your pickup person can't come to the store, don’t worry, you can cancel your order and your method of payment will not be charged.

Don’t head to the store just yet. We’ll email you to confirm your order has been received and again when your order is ready for pick up. Then, you can come to the store. If more than 1 hour has passed and you still haven’t received your email confirmation, be sure to check your junk folder as it may have ended up in the wrong place.

If you’ve changed your mind or you or your pickup person can’t make it to the store to pick up your order, we understand!

• If you haven’t yet received an email that your order is available, you can go to the order status page provided in your Order Received email to cancel your order online.
• If neither you or your pickup person can pick up your order within the hold period specified on your order confirmation email, we'll automatically cancel it and your method of payment will not be charged. 

Sometimes an item may show as being available for pickup at BestBuy.ca, but by the time the store receives your order, these items may already have been sold to another customer. So make sure you’ve received your Ready for Pickup email before heading to a store.

For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers.

Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order.

This means if the price goes up between the time your order is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the order was confirmed.

If the price is lower when you get to the store, you’ll pay the lower price based on our Low Price Guarantee. Just let a Blue Shirt know so they can help.

Please note: If the price of a product is being displayed incorrectly, we reserve the right to reject the sale at the incorrect price and process the sale using the correct price in accordance with our Conditions of Use.

You can order a phone with a plan for pickup, but it works a little differently than our typical Quick and Easy Store Pickup model.

Start by selecting a phone online and fill out the activation form. A Mobile Advisor will then call you to start the phone activation from the comfort of your home.

A Blue Shirt will help you finish the rest of the activation when you go to your chosen Best Buy or Best Buy Mobile store location. Please note: online activations cannot be completed at a Best Buy Express store. If you prefer to get a phone at a Best Buy Express store, go directly to the store and a Blue Shirt will help you get set up with a Bell, Virgin Plus, or Lucky Mobile plan.