Wearable Technology & VR Return & Exchange Policy
Return Policy
Smartwatches
Return Period: 30 days
Condition: Opened
Activity & Fitness Trackers
Return Period: 30 days
Condition: Opened
Tracking Devices
Return Period: 30 days
Condition: Opened
Virtual Reality Accessories
Return Period: 30 days
Condition: Opened
Virtual Reality Headsets (Oculus Quest, PlayStation VR, etc.)
Return Period: 30 days
Condition: Unopened
How to Return Wearable Technology and VR Products
Return In-Store
You can return items bought in-store or online (excluding Best Buy Marketplace products).
What to bring in-store:
- Your original receipt
- Original method of payment
- Original packaging
- Valid photo ID
Return by Mail
You can return items bought online by mailing them back to us. Just request a return label.
How to request a return label:
Online:
- Find your order.
- Select “Start a Return” and contact us.
Still looking for an answer?
Contact us.
You can contact us by phone or chat.